SOS Responder
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Pick something you'll remember — at least 8 characters.

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My profile

This is the language the monitoring dispatcher will speak. It's separate from your device's own spoken language, which is set from the Device tab.

Phone numbers (first one required)

Emergency responder info (all optional)

Lockbox codes and special access instructions now live on each address — edit them from the Addresses tab.

My notifications

Text me when help has been sent
Email me when help has been sent
Text me when the battery is low / device off
Email me when the battery is low / device off
Call me when the battery needs charging

Text alerts require a cell number.

Also email my contacts when my monitoring address changes

My addresses

Your home address is your permanent one. The active address is where emergency services are sent right now — it only changes through a scheduled stay, and always returns to home when the stay ends.

Add an address

    Emergency responder info for this address (all optional)

    This is my home address

    Upcoming & active stays

    Schedule a stay

    We'll switch your monitoring address at the start time, then switch it back to your home address automatically at the end time. You and your emergency contacts get an email at each step.

    Leave "Until" blank if you don't know the return date — you can switch back any time.

    Calendar

    Tap a date for details.

    Emergency contacts

    Add as many as you like — they're called top to bottom.

    Use the arrows to set the order in which contacts are called.

    Add a contact

    This contact can physically assist in a non-medical emergency
    Call this contact before dispatching emergency services
    Text when help has been sent
    Email when help has been sent
    Text on low battery / device off
    Email on low battery / device off
    Call this contact if the battery needs charging

    Text alerts require a cell number.

    Give this contact Caregiver App access

    Health information

    Shared with the monitoring center so dispatchers and responders know your medical situation. All optional — add what applies.

    Allergies to medications

    Add each medication allergy you have.

    Medical conditions

    Add each medical condition that applies.

    Prescription medications

    Add each medication, with dosage or where it's kept if you'd like.

    Medical ID

    Print your Medical ID and keep it somewhere responders will look — on the fridge, in a kitchen drawer, or with your wallet — then tell us where above so the QR card can point to it.

    Share & print

    Your QR code never changes — print it once and it keeps working. Turning access off only stops the link from opening; turning it back on uses the same code.

    SOS RESPONDER — MEDICAL ID
    Scan with any phone camera

    My device

    No device linked yet.

    Device activity

    Recent changes

    BatteryLoading…
    Last check-inLoading…
    SignalLoading…
    LocationLoading…
    Up & aboutLoading…
    StepsLoading…

    Alert history

    Notifications sent

    Test my device

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    Wearer location

    Presence unknown
    Tap "Show location" to see the device's last known position on a map.

    Device preferences

    Always On keeps every feature active, including locating the device from the Caregiver App. Standby turns off app features to make the battery last about three times longer. The emergency button works the same in both modes.

    I want Caregiver App access

    The Caregiver App lets you and anyone you choose see the device's location and battery level from a phone. Requires Always On mode.

    I want Places (safe zones)

    Places lets you set safe zones — like home or the neighborhood — and alerts your chosen contacts if the device leaves or enters them. Requires Always On mode.

    Caregiver App and Places require "Always On" device mode.

    Device controls

    These are sent straight to the device and may take a few minutes to apply.

    Makes the device beep so you can find it nearby.

    This is the language the device itself speaks out loud — not your dispatcher language above.

    Automatically call for help if a fall is detected

    Turning this off means only a manual SOS press will call for help.

    Activity

    This shows who changed your device's settings and when — helpful once you give a caregiver access to your account.

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    Changes save automatically and are sent straight to the monitoring center.

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